Frequently Asked Questions

IQValidate is an enterprise-grade data sanitization platform focused on secure disk wiping and Certificate of Destruction (COD) generation. We help organizations permanently destroy sensitive data on drives while generating verifiable compliance documentation that meets NIST 800-88, R2, and NAID standards.

Getting started is easy: 1) Sign up for a free trial account, 2) Download and install our desktop agent on your workstations, 3) Connect the agent to your organization, and 4) Start sanitizing drives. Our onboarding wizard will guide you through each step.

Yes! We offer a free tier that includes 10 drive sanitizations per month. This allows you to fully test the platform before committing to a paid plan. No credit card is required to start.

Our desktop agent currently supports Windows 10/11 and major Linux distributions (Ubuntu, CentOS, Debian). The agent handles drive detection, sanitization execution, and certificate generation for all connected storage devices.

Yes, IQValidate fully supports NIST 800-88 guidelines for media sanitization. Our platform implements Clear, Purge, and Destroy verification methods, and generates detailed reports documenting compliance with these standards.

Absolutely. IQValidate provides the documentation, audit trails, and chain of custody tracking required for R2 (Responsible Recycling) certification. Our reports are designed to satisfy R2 audit requirements.

Our platform supports NAID AAA certification requirements by providing verifiable destruction records, serialized asset tracking, and comprehensive audit logs that demonstrate proper data destruction procedures.

We retain all compliance records, including certificates of destruction and audit logs, for a minimum of 7 years. Enterprise customers can configure extended retention periods based on their regulatory requirements.

We use industry-leading security measures including TLS/SSL encryption for data in transit, AES-256 encryption for data at rest, regular security audits, and secure cloud infrastructure. Access controls ensure only authorized personnel can view your data.

No. The sanitization process occurs entirely on your local machines using our desktop agent. We never have access to the actual data on drives. We only receive metadata about the sanitization process (drive serial numbers, timestamps, verification results).

Yes, we maintain strict data isolation between organizations. Each organization's data is logically separated, and access controls prevent any cross-organization data access. Your data is never visible to or accessible by other customers.

Our platform is designed to help organizations meet NIST 800-88, R2, and NAID compliance requirements for data destruction. We can provide security documentation and attestation letters upon request for enterprise customers.

Pricing is based on the number of drives you sanitize per month. We offer tiered plans from Free (10 drives/month) to Enterprise (unlimited). Annual plans receive a 20% discount. Visit our pricing page for detailed plan comparison.

If you approach your monthly limit, we'll notify you. You can upgrade your plan at any time, and the upgrade takes effect immediately. We don't automatically charge overage fees without your consent.

Yes, you can upgrade or downgrade your plan at any time. Upgrades take effect immediately with prorated billing. Downgrades take effect at the start of your next billing cycle.

We offer a satisfaction guarantee for new customers. If you're not satisfied within the first 30 days, contact our support team to discuss your concerns. For other refund requests, please reach out to our billing team.

We support multiple NIST 800-88 compliant methods including: Secure Erase (ATA), Enhanced Secure Erase, NVMe Format, DoD 5220.22-M (3-pass and 7-pass), and custom multi-pass overwrites. The optimal method is automatically selected based on drive type.

Yes, our platform fully supports SSDs and NVMe drives using manufacturer-provided secure erase commands. We verify successful sanitization through post-wipe verification scans to ensure all data is unrecoverable.

The desktop agent can perform sanitization operations offline and will sync results when connectivity is restored. However, real-time monitoring and certificate generation require an active internet connection.

Enterprise plans include API access for integration with ticketing systems, asset management platforms, and other business tools. We also offer webhooks for real-time event notifications.